Scriptigo is currently available on Apple iOS for iPhones and iPads, but we are working on versions for:

• Mac (laptops and desktops)
• PC (laptops and desktops)
• Android devices

Check back or sign up for our newsletter to receive updates when these versions become available.

You can add as many scripts as you like and you aren't required to upgrade. The free version of Scriptigo supports as many scripts as you import. Your scripts are automatically stored in Apple iCloud.

Line numbers are based on the line breaks. Verse lines contain consistent breaks roughly every 10 syllables. Prose lines have almost no line breaks and therefore the line numbers are less frequent (sometimes only one line number for a long prose speech). As digital texts become more widespread, device screen sizes is a common issue when having consistent line numbering between devices. A tablet reading prose line 5 would likely be a phone reading line 10. All the line numbers would vary widely from reader to reader and cause confusion. The system we've used makes things universal, consistent and easy to understand when referencing parts of the text on any device.

There are several kinds of PDFs and some formats won't look right when imported. Here are three basic kinds:

1. All the pages are actually scanned images and there is little or no text to extract. This type of PDF requires OCR and careful proofreading to convert to text.
2. All the pages contain a mixture of text and images. There may be many places where text is "flattened" or saved as an image (or poorly created), so actual text is anywhere from 20-80% of the PDF contents.
3. All the pages contain actual text, which is extractable.

Scriptigo will import these three types of PDF files, but give you a warning in the first case when there is very little text in the file (less than 100 words). In those cases, we suggest you reconvert those files from their sources or import a different format.

If you feel Scriptigo is not importing something correctly, feel free to get in touch with support and send us your file for a closer inspection.

Text is extracted out of Word documents and we attempt to clean up any small formatting issues on import. Images and text embedded into images in the document won't be extracted.

If you feel Scriptigo is not importing something correctly, feel free to get in touch with support and send us your file for a closer inspection.

According to Apple, the answer depends on whether you purchased the app directly from the App Store or via in-app purchase. If you purchased it directly from the App Store, it is available to all members of your family group free of charge. If you purchased it using in-app purchase, it must be purchased again to share wth your family group.

Scriptigo Pro Sharing is not available for Family Sharing.

Yes, Apple allows this as long as you do two things:

1. Use the same Apple ID on both devices.
2. You must use the same method to upgrade as you originally used to purchase the app in order not to be charged (see the previous question "I lost my upgrade to Pro. How can I get it back?")

If you've lost or deleted or your upgraded Pro app, you can get it back by doing one of the following:

1. If you purchased the upgrade using the in-app upgrade, reinstall the free version and use the Restore Purchase button in the settings to restore your Pro version. Your credit card will not be charged.
2. If you purchased the Pro version directly via the Apple App Store, you should check the previous purchases section of the app store and either re-download the app there one from the Scriptigo page. Your credit card will not be charged.

WARNING: DO NOT USE A DIFFERENT UPGRADE METHOD THAN YOU ORIGINALLY USED. You also must use the same Apple ID. This is the way Apple's upgrade/purchasing system works and you have to use the same method or Apple will charge your credit card a second time. Apple's policy is all sales are final and there are no refunds (but you might be able to convince them otherwise).

Sometimes your Scriptigo app may crash due to a bug, a failed upgrade, or a variety of other reasons. If this crashing is consistent, try the following before contacting support:

1. Restart your device - Hold the power/sleep button until the Slide to Power Off message appears to turn your device off. Wait 30 seconds and power it back on using the same button.
2. Perform a hard reboot of your device - To perform a hard reboot of your device, hold down the Home button and power/sleep button at the same time until the device starts to reboot or about 10 seconds (ignore the Slide to Power Off message).

In some cases, we may need to look at crash logs to see what the issue is. Here are the steps to follow:

If you're on a Mac:

1. Open iTunes and connect your device to sync it.
2. Once syncing is complete, return to the Finder (located in the Dock or by clicking the desktop).
3. Click the Go menu and choose "Go to Folder..."
4. Paste in the following path:

   /Users/<Your Mac User Name>/Library/Logs/CrashReporter/MobileDevice/

   Make sure to replace "<Your Mac User Name>" with the name of the user on your Mac computer.

   You can also manually open each folder following the above path, but your Library folder might be hidden. If it's hidden, hold down the option key while clicking the Go menu and the "Library" will appears in the dropdown menu.

   1. Locate the folder name of the device that crashed. You may have multiple device folders if you have multiple devices.
   2. Inside the device folder, open the "Retired" folder.
   3. Locate all files that start with "Scriptigo" and copy them to your desktop.
   4. Once you’ve located the correct file or files, send them to us at the support email provided in your support ticket.

   If you're on Windows Vista or Windows 7:

   1. Open any Windows Explorer Window (My Computer, My Documents, etc.)
   2. Enter %appdata%, and press Enter
   3. Navigate to Roaming > Apple computer > Logs > CrashReporter > Mobile Device > *Device Name*. (Note: your device name appears in iTunes on the left side, under "Devices")
   4. Locate all files that start with "Shakespeare" and copy them to your desktop.
   5. Once you’ve located the correct file or files, send them to us at the support email provided in your support ticket.

   If you're on Windows XP:

   1. Locate your Application Data folder. To see instructions on how to find this folder, click here: eHow: How to access the Application Data Folder
   2. Navigate to Apple computer > Logs > CrashReporter > Mobile Device > *Device Name*. (Note: your device name appears in iTunes on the left side, under "Devices")
   3. Locate all files that start with "Scriptigo" and copy them to your desktop.
   4. Once you’ve located the correct file or files, send them to us at the support email provided in your support ticket.

   If you only have an Apple device and no laptop or desktop machine:

   1. Open the Settings app on your Apple device.
   2. Go to Privacy, then Diagnostics & Usage.
   3. Select Diagnostics & Usage Data.
   4. Locate the log for the crashed app. The logs will be named in the format: <AppName>_<DateTime>_<DeviceName>
   5. Select the desired logs. Then, using the text selection UI select the entire text of the log. Once the text is selected, tap Copy.
   6. Paste the copied text to Mail and send them to us at the support email provided in your support ticket.

Your scripts are automatically stored and backed up in Apple's iCloud. You don't need to log in or do anything special other than have your device connected to the internet. If you create/import a new script and you are not online, you will see a message alerting you your scripts will not be backed up until you go online again.

Sharing scripts and tracking script versions requires being online.

For more information on iCloud and security, see Security and Privacy.